Challenges Faced By Organization for IT Infrastructure Management

Digital transformation is reaching deeper into corporations and industries on a daily basis. As it does, CIOs ought to pay longer on new technologies to drive company growth and innovation.

Challenges long-faced by Organizations to Manage Infrastructure In-house

Unpredictable on-going value of management and system upgrades

Cost of hiring and coaching dedicated personnel

High maintenance prices whereas implementing further options, like security, capability and device management

Productivity depreciation once older versions of technology and applications are still running in-house

Best Practices for IT Infrastructure Management:

a. Vendor Engagement Model: Bi-Vendor

Multi-vendor (bi-vendor) engagement is usually most well-liked by corporations so as to cut back dependency on one marketer. Ideally, corporations have interaction with totally different vendors for various services, like network services, DC services, voice and work services.

Key advantages: Minimize risks, avoid marketer lock-ins and cut back prices. It ought to be adopted by organizations with sound internal governance, else this may increase the quality in multi-vendor integration and transparency.

b. Global Contract, however native Engagement

Organizations favor to have interaction with international vendors for managed infrastructure services with vast geographic presence.

Enterprises like the native marketer model in locations wherever vendors don't have capabilities to fit in native compliance or lack of regional presence.

In some situations, international vendors conjointly setup onshore delivery centers or establish a native presence by partnering with native suppliers (sub-contracting).

c. Pricing Model

Per Device: The model involves a flat fee for every kind of device that's supported in exceeding client surroundings.

Hence, the amount of devices within the IT infrastructure determines the value of outsourcing.

Per User: This model is that the most versatile, wherever the organization pays supported the number of users.

Hence, if the organization's employment levels modification, it's straightforward to regulate investment. Through this model, organizations acquire a constant level of service, regardless of the number of users.

d. Contract length

Short-term renewable contracts are most well-liked by massive organizations. Key Reasons: quick evolving technology/landscape and to avoid marketer lock-ins.

Organizations have interaction in short-run contracts because of higher competitive valuation and improved quality of service. Thus, a short-run contract is useful to renew the contract to the latest valuation.

Advantages of Outsourcing IT Infrastructure Services

a. Cost

b. Infrastructure Elasticity

c. Data Center Reliability

d. Compliant & Secure

e. Disaster Recovery

It is forever judicious for organizations to manage infrastructure outsourcing through a hybrid model to manage essential knowledge. Dual vendor engagement is most-liked model and organizations choose to engage with global vendors on a local level with a contract duration of three years.